SHIPPING AND DELIVERY POLICY

We use 02 delivery methods:

+ Customers buy products directly at our company and stores

+ Shipping

Estimated time for delivery

Normally after receiving order information, we will process the order within 24 hours and respond to the customer with information about payment and delivery.

Delivery time is usually between 3-5 days from the date of order confirmation or as agreed with the customer when placing the order.

However, there are cases where delivery takes longer but only occurs in the following force majeure situations:

- Our staff could not contact the customer by phone so we could not deliver the goods.

– The shipping address you provided is incorrect or difficult to find.

– The sudden increase in the number of orders has slowed down order processing.

– The supplier delivers the goods slower than expected, causing the delivery to be delayed, or the shipping partner delivers the goods late.

Regarding shipping fees, the fee will be calculated based on the location and weight of the order and displayed directly when placing the order.

Note: In case of delay in delivery, we will inform customers promptly.