RETURN AND REFUND POLICY

Conditions for return

Customers need to check the status of the goods and can exchange/return the goods at the time of delivery/receipt in the following cases:

The goods are not of the correct type or model as in the order placed or as on the website at the time of order.

Not enough quantity, not enough set as in order.

External damage such as torn packaging, peeling, breakage, etc.

The customer is responsible for presenting relevant documents proving the above deficiency to complete the return/exchange of goods.

Regulations on notification time and sending returned products

Time to notify about return: within 48 hours from receiving the product in case the product is missing accessories, gifts or broken.

Time to return product: within 7 days from receipt of product.

Product return location: Customers can bring the product directly to our office/store or send it by post.

In case you have any comments/complaints related to product quality, please contact our customer care hotline.